Last updated: 14 October 2026

1. Introduction

Therapedic Australia respects your privacy and is committed to protecting your personal information.

Therapedic Australia is operated in Australia by Slumbercare Bedding (Aust.) Pty Ltd, the Australian licensee and manufacturer of Therapedic mattresses.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or interact with our services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect personal information when you interact with our website or contact us.

This may include:

• Your name

• Email address

• Phone number

• Business or company name

• Enquiry details

• Information you voluntarily provide through contact forms

• Website usage information

• Device and browser information

• IP address and cookie information

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website

• Contact us by email or phone

• Request product information

• Enquire about becoming a retail partner

• Subscribe to marketing communications

• Browse or interact with our website

Some technical information may be collected automatically through cookies and website analytics tools.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests

• Provide information about Therapedic products

• Communicate with customers and retail partners

• Manage business and retailer enquiries

• Improve our website and services

• Understand website performance and visitor activity

• Send marketing communications where permitted by law

• Maintain website security

• Meet legal and regulatory obligations

We do not sell your personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help websites function and understand visitor activity.

We may use cookies to:

• Maintain website functionality

• Understand how visitors use our website

• Improve website performance

• Measure the effectiveness of marketing activities

• Remember website preferences

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These may include:

• Website hosting and technical service providers

• IT and website maintenance providers

• Customer communication platforms

• Marketing and analytics service providers

• Relevant business partners involved in responding to your enquiry

• Government authorities where required by law

We take reasonable steps to ensure that personal information is handled appropriately.

7. Overseas Disclosure

Some third-party technology providers may operate or store information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to comply with applicable Australian privacy requirements.

Details of overseas recipients and their locations will be provided where required and reasonably practicable.

8. Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access

• Loss or misuse

• Unauthorised modification

• Unauthorised disclosure

We use appropriate administrative, technical and organisational safeguards.

However, no method of internet transmission or electronic storage can guarantee complete security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless we are legally required to retain it.

10. Marketing Communications

We may send information about Therapedic products, news and business opportunities where you have consented or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe link in marketing emails

• Contacting us directly

• Requesting removal from our marketing contact list

We will respect your marketing preferences.

11. Accessing and Correcting Your Information

You may request access to personal information that we hold about you.

You may also request corrections if your information is inaccurate, incomplete or outdated.

To submit a request, please contact us using the details below.

We may need to verify your identity before processing your request.

We will respond within a reasonable period and in accordance with applicable privacy laws.

12. Third-Party Websites

Our website may contain links to external websites, including retail partners and other third-party services.

We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

13. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or legal requirements.

Any updates will be published on this page with a revised date.

We encourage you to review this policy periodically.

15. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Therapedic Australia

Operated by Slumbercare Bedding (Aust.) Pty Ltd

Address: 26 Mills Road, Braeside VIC 3195, Australia

Email: info@slumbercarebedding.com.au

Phone: +61 3 8586 7000

Website: www.therapedic.com.au