Contact Therapedic Australia
Head Office
26 Mills Road
Braeside, Victoria 3195
Australia
QLD and NT
8 Leonard Crescent,
Brendale QLD 4500,
Australia
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Warranty, registration, care and our guarantee
Four things worth doing once your bed arrives. Keep your receipt and the guarantee card that came with the product – both are needed for any claim.
Frequently asked questions
How do I make a warranty claim?
Keep your receipt and the guarantee card that came with your product, because both are needed for any claim. Then use “Make a claim” above, or contact the office for your state.
Can I buy direct from the factory?
No. Therapedic Australia manufactures and doesn’t retail. Every bed is sold through an authorised retailer.
Should I register my mattress?
Yes. Registering puts your purchase on file with us, which helps if you ever need to make a claim.
Where do I find my mattress’s serial number?
It’s on the label on the box your mattress was delivered in, so keep the label (or a photo of it) with your receipt. Use “Check Serial Number” above to look it up.